• Mobile Phone Graph

    Poor Mobile Signals

    Basic mobile phone signals are at an unacceptable poor level in many parts of the North West and a solution must be found.

    That’s the view of Marie Casserly, Independent councillor and General Election candidate for the Sligo-Leitrim, South Donegal, West Cavan constituency.
    She said the Government should ask the regulator ComReg to ensure phone customers deliver the service they are charging people for. Cllr Casserly said that practically every day she hears of the frustrations of mobile phone customers. She said signals are deteriorating all the time. It’s common to all networks and not just confined to remote areas.

    “I know of several people on the outskirts of large towns who can only make and receive calls in one corner of a room in their home”. She said that she had a complaint this week from an elderly woman only three miles from Sligo town who has to go out to her back garden to receive a call from her son or to send a text message. “This is not good enough.  Over 46 years ago, in 1969, long before the computer age, men landed on the moon and were able to send instant pictures and sound back to earth.  Yet in 2015 we are expected to put up with this situation,” Cllr Casserly said.

    She said customers are paying for a service they are not getting. “Often they find themselves locked into a 24-month contract and are unable to switch to another service provider who might have a stronger signal in their particular area. “However, if justice were to prevail, the company should not be allowed to compel people to pay if they cannot or will not provide the service.” She said she is aware of cases where people spend up to half an hour trying to make a case to Customer Service, most of which is spent holding on or talking to a machine. “Eventually they get through to somebody who tries to fob them off with false promises of efforts to improve the signal”.

    She said that if the mobile phone companies are not prepared to deal with the issue the Government should ask the Commission for Communications Regulation (ComReg) to intervene. She said the issue of poor or no broadband coverage in rural areas is rightly highlighted on a regular basis, but the mobile phone problem is just as serious and does not receive as much attention.

    Councillor Casserly said she will pursue both the phone and broadband issues at every opportunity.

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